FAQ
Course advisement
1. Q: How do I select a course?
A: No worries! We’re here to help. To better guide you in choosing the most suitable course, please provide us with the following information:
- Your full name and current place of employment
- Your working experience (starting from the date you registered as a LAM Part II graduate)
- Whether you have attended any related classes previously
- Whether you have submitted your logbook
Once we receive these details, we’ll be able to recommend the best course for your current stage.
2. Q: What is the difference between each course?
A:
- Inducing : For Interior Designers & Fresh Graduate Architect, covering licensing, UBBL, contracts, and professional practice.
- Lecturing : For fresh graduates planning to take the Part III exam next year.
- Sharing : For architects with at least 2 years’ experience taking the Part III exam this year
- Grooming :For candidates preparing for or resitting the written exam.
- Reflecting: For candidates preparing for the oral exam.
- Exploring : Open to the public, focusing on Building Information Modelling (BIM), e-Invoicing, and industry-related topics.
Note: Working Experience only counted from the date you registered yourself as graduate architect or graduate interior designer with LAM
3. Q: Can I take sharing class if I am Taking Exam on next year?
A: Yes, if you have attended the Lecturing class or have sufficient knowledge. Please contact us if you need more details.
For further clarification, feel free to email us at carol@arplusgroup.com or rien@arplusgroup.com.
4. Q: Can I join the Grooming class if I’m not taking the written exam this year?
A: It is not recommended, as the Grooming class is intensive and involves many assignments and past-year questions that require a strong commitment.
5. Q: Can I take more than one class package at a time?
A: Yes, you may enroll in multiple class packages, as the schedules do not overlap. Terms and conditions apply. For more information, please email carol@arplusgroup.com or rien@arplusgroup.com.
6. Q: What do I receive upon signing up?
A: After registration and once the private group is set up (about one week before classes start), you will get:
- Soft copies of All relevant Act, contract
- Soft copies of LAM Circular and PAM Practice Note
- Soft copies of Sample for Certificate, letter and contract
- Soft copies of Oral Simulation Test (Reflecting only)
- Soft copies of Oral Bank (Sharing & Reflecting only)
- Soft copies of Past-year questions
( available for Sharing and Grooming classes only) - Soft copies of Written exam questions and revision materials
(available for Grooming class only) - Access to a private community for peer support and networking
Eligibility, enrollment, registration
7. Q: How do I enroll and register?
A: We’re excited to have you on board! To enroll, simply register online at www.arplusgroup.com.
Don’t forget to fill in the Google Form on the final page and attach your payment receipt or proof of payment to complete your registration.
8. Q: How do I make payment?
A: Simply register and make your payment online at www.arplusgroup.com.
Please note that we only accept online payments through our website, and a processing fee will apply at checkout.
9. Q: I have registered. What happens next?
A: After making your payment, please complete the final step by filling in this form (if you missed it earlier): http://tinyurl.com/ArplusRegform
About one week before the class starts, you will receive a confirmation message, and we’ll add you to our private group with all the necessary details.
10. Q: What is a private group? What would I do if I was not added?
A: Our current platform for “private group” is via WhatsApp group, only active throughout the package session that you had enrolled for quick communication and updates. Within the one (1) weeks before the class starts,if you are yet to be added into our group, please email to carol@arplusgroup.com / rien@arplusgroup.com / arplus.rien@gmail.com , or contact Ar Rien @ +6017 782 5376 for quicker response.
NOTE: We reserve the right, at our sole discretion, to modify or change the platform for “private group” at any time. We assume no responsibility or liability for any interference with or damage relating to this WhatsApp feature however caused.
11. Q: My payment did not go through. What should I do?
A: We’re sorry for the inconvenience! Here are a few steps you can take:
- Check with your bank or card provider—they may require additional authorization to complete the transaction.
- Wait 12 hours and try again, as temporary payment issues sometimes resolve on their own.
- Ensure you have a stable internet connection and are using an up-to-date browser.
- Make sure your card or bank account has sufficient funds.
- For registration, please use a Gmail account and check that your Google Drive has enough storage to receive materials.
12. Q: Do you provide financial assistance or payment plans?
A: While we don’t offer direct financial assistance, we do provide a 3-month installment plan for all credit and debit card payments to help ease your payment process.
We also offer savings through our Early Bird and Refer-a-Friend programs, where you can save up to RM200 or more! Be sure to check out the details on our social media pages and contact us to get your special voucher code.
13. Q: Can I get a refund if I were unable to attend my class?
A: We’re really sorry to hear that! However, please note that all fees are non-refundable, and no replacement classes will be provided for absence due to personal reasons.
14. Q: What if I change my mind and want to drop my class?
A: Oh no—we’re sad to see you go! Please note that all fees paid,including those under installment plans are non-refundable and non-transferable, regardless of the reason for withdrawal.
15. Q: What if I sign up for instalment plan and want to drop my class?
A: Oh no—we’re really sorry to hear that! Please be informed that all fees paid, including those under installment plans, are non-refundable and non-transferable, even in the event of withdrawal.
16. Q: What if i sign up the class and want to change mode of payment (including HRDC)?
A: Changes to the payment method are possible, but please take note of the following:
- Processing Period: The request will be processed within 60 days from the date of your cancellation request and after full payment has been received.
- Processing Fee: A RM200 processing fee applies to all types of payment change requests, including HRDC claims.
We recommend confirming your preferred payment method before registration to avoid additional charges.
17. Q: What happen if the class I enrolled has insufficient students?
A: As stated in our advertisement and flyer, each class will only proceed once the minimum number of participants is met. If you’ve made payment without confirming with our team and the class does not proceed as scheduled, no refund will be issued. In such cases, the class will be postponed until the minimum enrollment is reached.
We recommend checking with our team before making payment if you’re unsure about the class status.
18. Q: Can I still enroll if the class package has commenced?
A: Yes, you can still register! Our team will advise you based on your registration date. However, please note that recordings of past classes will not be provided for sessions missed due to late registration—unless you have purchased an add-on package that includes access to recorded classes (if available).
Feel free to reach out to us for guidance based on your enrollment timing!
19. Q: Can I still switch class if I find that I cannot cope with the initial class that I enrolled in?
A: Yes, class changes are allowed, but you’ll need to submit your request via email within two (2) days after the first scheduled webinar session.
Please note that a processing fee of RM200 will apply for all class exchanges or downgrades.
20. Q: I have done the payment but I can not upload the payment receipt in google form, What should I do?
A: No worries! Please follow these steps:
- Make sure you registered using a Gmail account, as our class system operates via Google Drive.
- Ensure your Google Drive has enough storage space available.
- Upload your payment receipt in PDF format, and keep the file size below 1MB.
If you’ve tried all the above and it still doesn’t work, feel free to email your receipt to carol@arplusgroup.com and cc rien@arplusgroup.com. We’ll be happy to assist you!
The Online Class Experience
21. Q: How do I access my class?
A: Our classes are conducted through AR+, our online learning platform. You will receive a notification via email or WhatsApp before your class begins, with all the necessary access details.
In the meantime, You can sign up for a free Zoom account at https://zoom.us/signin
22. Q: How long is my course?
A: Course duration and dates are listed on our website and social media.
Please review the schedule carefully before registering.
Any updates or changes to the timetable will be communicated to you via whatsapp, social media or email notifications.
23. Q: Who will be the lecturer for the online class?
A: Currently, all classes are conducted by Ar. Rien, Ar. Jeremy, and the AR+ team.
For the Mock Exam session, we will also invite external panel architects to join and provide additional professional input and feedback.
24. Q: Do I need specific equipment to take the online class?
A: You should have up-to-date software – Zoom & Whatsapp
A: You should also register an account in https://myquiz.org/ for the online pop quiz session.
A: Webcam, our class requires students to turn on the webcam for attendance and in-class interaction.
25. Q: Do I need to purchase any reference book?
A: No additional purchases are necessary. All required reference materials are provided in softcopy format and are included as part of your registered package.
26. Q: If I am unable to attend the class, is there any class replacement or recording for me?
A: Unfortunately, no replacement classes or recordings will be provided for missed sessions. Recordings are for internal use only, unless you have opted for the add-on package that includes recorded access.
The Part III Exam demands strong commitment and discipline, and we truly encourage you to follow the schedule
27. How do I contact technical support during my class?
A: For technical support, please email to carol@arplusgroup.com / rien@arplusgroup.com , or contact Ar Rien @ +6017 782 5376
Recorded Class
28. Q: How can I download the recorded classes?
A: We do not distribute or release recorded class files for download or permanent access. However, we provide one (1) or two (2) month of limited viewing access to selected recorded classes, as specified in our official flyer or class details.
29. Q: How do I access the recorded classes?
A: Access will be granted upon registration, once the class has officially commenced. Please note that only selected recorded classes, as stated in our promotional materials, will be made available for viewing. If you wish to access the more recorded classes, you may opt for an add-on package or contact our support team for further assistance.
30. Q: Can I sign up for recorded classes only?
A: Unfortunately, no. Recorded classes are available only as an add-on package to the main class you have enrolled in. You must first sign up for the core class in order to access any recorded content.
Please note: you’ll enjoy a better rate when you opt for the add-on package during initial registration. If you miss the add-on deal, the recorded classes will be available separately at a different price.
31. Q: Why can’t I just sign up for recorded classes only?
A: AR+ is designed as a group study program, where full attendance is highly encouraged to foster consistency, peer support, and engagement with tutors.
We do not offer recorded classes as standalone products because learning without real-time interaction may lead to misinterpretation of key concepts. We truly appreciate your understanding and commitment to a more effective learning journey.
32. Q: What happens if I sign up for the recorded class without enrolling in the full package?
A: Oh no! Just a heads-up—recorded classes are only available as an add-on to the full course package. If you sign up for the recorded class without joining the main course, unfortunately, you won’t be able to access the recordings, and we won’t be able to offer a refund.
We’d really recommend checking with us first if you’re unsure—our team is happy to help you understand how it works. To get full access, you’ll just need to add on the main course package.
33. Q: What will I receive after signing up for the recorded class add-on package?
A: You’ll receive single-user access to the AR+ server, where you can view the unedited replays of the classes you’ve attended, missed, or signed up for. Please note: Access is limited to the specific classes under your enrollment.
E-Invoice & Tax Relief Matter
34. Q: How do I get E-invoice?
A: Just click “Request e-Invoice” during checkout when making your payment. Please make sure to fill in all required details, including:
- Company name / Personal name
- IC Number/Company SSM Number
- TIN Number
- SST Number
- Full address
- Email address and contact number
- MSIC Code & Business Nature
- Any other required fields
We’ll email the e-Invoice to you within one month. If you don’t receive it, please check your junk/spam folder. If it’s not there, feel free to reach out to us for further assistance.
35. Q: What should I take note of regarding the e-Invoice?
A: Please ensure that all required information is accurately filled in on our website. Kindly note: if you opt for early bird pricing, alumni discounts, or any special promotional packages, you may not be eligible for an e-Invoice, due to system limitations.
36. Q: Is the AR+ class eligible for tax relief?
A: Unfortunately, no. While our programs are HRD Corp certified, they are not currently eligible for personal tax relief.
HRDC Claimable Course (For Corporate/ Employer)
37. Q: What is HRD Corp (HRDC) Claimable Courses?
A: HRD Corp Claimable Courses is a dedicated programme designed to assist Employers in retraining and upskilling their employees in line with their operational and business requirements. (https://hrdcorp.gov.my/hrdcorp-claimable-courses)
38. Q: Are all ARPLUS courses HRDC Claimable Courses?
A: Yes, all courses which include Inducing, Lecturing, Sharing, and Grooming are HRDC Claimable Courses, taught by our HRD Corp Accredited Trainers. However, it is only applicable for the following conditions:
a) You are a company/ employer with minimum of ten (10) or more Malaysian employees and registered with HRD Corp.
b) Your group of trainees will attend the the full programme of the course (i.e. Lecturing Programme) if your levy balance/ budget allows.
c) Your group of trainees does not exceed 25 pax per group. If otherwise, please arrange with us to accommodate different group/s.
d) Your company has contributed enough levy balance in e-TRIS system to apply grants for the desired HRDC course.
If all the above is checked, you may further contact us carol@arplusgroup.com or rien@arplusgroup.com for quotation and assistance on grant application to claim on the levy balance. Terms & Conditions applied.A: For technical support, please email to carol@arplusgroup.com / rien@arplusgroup.com , or contact Ar Rien @ +6017 782 5376
39. Q: I am an employee and I want to sign up under this program, How should I do?
A: As HRD program is under the employer’s responsibility, we suggest your employer or your admin to contact us or HRD Corp for more information required. We need to know the employee that is going to enrolled into our program with their name and the courses that they intend to sign up.
Meanwhile, your admin will have to write to us at carol@arplusgroup.com or rien@arplusgroup.com to obtain the following from us in order for them to submit to HRDC:
i. Brochure
ii. Tentative program
iii. Company profile
iv. Trainer/speaker profle
v. Quotation
Alternatively, you may opt to register and pay at your own expenses which is not HRD Corp program.
40. Q: To pursue HRDC CLAIMABLE COURSES for my employees, does my company need to register with HRD Corp?
A: The registration of employers is stipulated in the Pembangunan Sumber Manusia Berhad Act 2001 (PSMB Act 2001).
If your company employs a minimum of ten (10) or more Malaysian employees, it is COMPULSORY for you to register with Human Resource Development Corporation (HRD Corp). If your company employs five (5) to nine (9) Malaysian employees, your registration with HRD Corp is optional. For more information, please visit the Expansion of PSMB Act 2001 webpage (https://hrdcorp.gov.my/expansion-of-psmb-act-2001/)
41. Q: What do I do after my registration application as Employer is approved by HRD Corp?
A: Companies that have registered with HRD Corp are responsible to pay a monthly Human Resource Development (HRD) levy of 1% (mandatory category) or 0.5% (optional category) from the company’s monthly wages plus fixed allowances.
By paying the levy, you are eligible to receive assistance through HRD Corp’s levy or grant system to retrain or upskill your employees. Prior to sending your employees for training programmes, you have to apply for a training grant approval. Upon completion of the training programmes, you can claim a reimbursement for all expenses incurred. The amount allowed for reimbursement is subject to the approved amount or the actual expenses incurred, whichever is lower. Reimbursements can be made directly to the employer or the training provider, depending on the type of schemes selected.
42. Q: Why must my company pay the HRD levy? What do I get in return?
A: HRD Corp, through the PSMB Act 2001 imposes the collection of HRD levy through legal authority on liable employers in Malaysia. In return, the employers will receive financial assistance from the HRD levy paid, for training and development of their local employees.
By actively utilising the levy contributions, the employers are able to:
(a) Improve the quality, productivity and competitiveness of their employees. Investing in up-skilling your employees is important to survive in the current and future competition of the local and international market. If the companies aspire to export their products and services, they must prepare their workforce to meet the regional and global market’s requirements. The employers are able to choose different training schemes provided by PSMB in order to suit their business and HR strategies.
(b) Through Training Grant applications, employers are able to send their employees to training programmes that are required by the industry, meet industry-specific requirement and standards, for internal career development, succession planning or performance reward.
(c) With the HRD levy, the registered employers can establish a systematic and structured training plan for their workers. A training plan is a requirement for ISO-certified organisations.
(d) Gain access to continuous assistance from HRD Corp to help and support the HR Department and the employers themselves. Services include:
– Advisory and consultancy services from qualified consultants on all aspect of human resource management. The services are either on complimentary basis or charged a minimal cost to HRD Corp registered employers.
– Advisory services from HRD Corp officers on levy utilisation, registration or de-registration issues.
– Dissemination of news, circulars, events or any updates via HRD Corp e-mail, portal, Facebook, Twitter, Instagram, LinkedIn and/or letters.
(e) Gain access to special funds from the Government to HRD Corp for specific purposes from time to time. For example, to improve the productivity and competitiveness of Small Medium Enterprises (SMEs), the Government may provide training incentives to the employers; to produce more skilled young workers after they leave school and the Government may offer the Apprenticeship Training Fund Scheme under the minimum wage.
(f) Opportunity to be nominated for the prestigious Human Resource Development Award as national recognition to employers who actively pay and utilise the HRD levy.
(g) Levy payment is considered as allowable expenses under the Income Tax Act, 1967. Hence, HRD levy is value-for-money for the registered employers.
43. Q: Now I know my company is liable under PSMB Act, 2001, to pay the HRD Levy every month, how do I register?
A: You can choose to register at
1) HRD Website or manual submission (form and supporting documents).
2) Arplus website (www.arplusgroup.com) or email us at carol@arplusgroup.com or rien@arplusgroup.com
Or, you may refer to HRD Corp Employer Journey Guide here: (https://hrdcorp.gov.my/wp-content/uploads/2022/08/HRDCorp_Employer_Journey_.pdf)
44. Q: How do I make payment if I am registering under HRD Program?
A: No payment required to be made, however, you are required to inform us or register together at Arplus website (www.arplusgroup.com) or email us at carol@arplusgroup.com or rien@arplusgroup.com
45. Q: If my company do not want to register, what is the consequence?
A: Any employer to whom this Act applies and chose not to register with HRD Corp shall on conviction be liable to a fine not exceeding RM10,000 or to imprisonment for a term not exceeding one year or to both (Section 13(2)).
46. Q: How can I get more information on HRD Corp as a Employer?
A: Employers can visit our portal at www.hrdcorp.gov.my and click “Employer” for more information. (https://hrdcorp.gov.my/employers)
Free Trial
47. Q: What is free trial?
A: The Free Trial allows you to attend the first session of the selected course(s)—whether Lecturing, Sharing, or Grooming—at no cost. It’s a limited-time offer, designed to give you a glimpse of the AR+ learning experience. Keep an eye out for our special announcements regarding upcoming free trial sessions!
Please note:
- The Free Trial does not include access to recordings, notes, or any supplementary materials.
- Free Trial participants are not eligible for early bird promotions, installment plans, or add-on packages.
- Participation in a Free Trial will disqualify you from receiving any other discounts or bundled offers for that course.
48. Q: Am I entitled for free trials? And when will I be officially charged?
A: Yes, you must have Internet access and a current valid accepted payment method as indicated during registration to use our service. Your Payment Method will be authorized when you signed up for free trial. The free trial period of your registration applicable only for the FIRST (non-recorded / recorded) class, or as otherwise specified during your consultation / registration. We will begin billing your Payment Method for the whole course of the semester at the end of the free trial class, unless you had cancelled no later than two (2) days after the end of the free trial period.
Example, if the FIRST class is scheduled on 24 February 2024, you may cancel your subscription no later than 11.59pm of 26 February 2024, and there will no charges made against to your payment method. You will not receive a notice from us that your free trial period has ended or that the paying portion of your course has begun, on 27 February 2024.
49. Q: What happen when the free trials end?
A: Your trial will automatically renew onto a paid subscription for the course you signed up. Don’t worry, you’ll receive an email before your trial ends as a reminder.
50. Q: What happen if I cancel after the free trials?
A: No charges will be accrued if you initiate cancellation within two (2) days following the conclusion of the free trial period including the day of the class that has conducted.
Example: the class conducted on 2 February 2024, you attended the first class in 2 February 2024 as trial. You must cancel the class before 11.59pm of 4 February 2024 if you wish to withdraw from the class and stop the subscription. After you request a cancel, your plan will be cancelled and you’ll no longer have access to the learning programs under your plan.
51. Q: What happen if I cancel 3 days after the free trials?
A: Oh no! We’re sad to let you go! Please login to My Account (click the top right corner) in www.arplusgroup.com and cancel your course under the subscription section.
At the same time, please immediately write in a request to us via email within 2 days after the class conducted, including the day of the class. Failure to cancel within this stipulated time frame will result in automatic charges for the entire payment package, as per the terms of your agreement. Please note that no reimbursement or refund will be issued under this circumstances.
52. Q: How does the payment works for free trials?
A: When you start your free trial, you’ll see a RM0 or RMx pending transaction on your payment method. This authorization is used by our payment processor to make sure that your payment method is valid. This amount will never be charged to your card. The authorization will disappear from your payment method within 5-7 business days. You won’t be charged for your subscription until your free trial ends. You can always check the status by login to My Account (click the top right corner of our website) in www.arplusgroup.com.
Note:
“AR+Plus reserves the right to modify, update, or revise the Terms and Conditions at its sole discretion, at any time, without prior notice.”
